Comments on: Customer Service is More Than a Contact Form http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/ Stay safe online with jargon-free security hints, tips and resources Fri, 30 Dec 2011 14:22:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Don’t Hesitate to Name & Shame! | Bill Hely's "Computer & Online Security" http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/#comment-4868 Don’t Hesitate to Name & Shame! | Bill Hely's "Computer & Online Security" Mon, 15 Feb 2010 22:14:10 +0000 http://computerandonlinesecurity.com/blog/?p=1949#comment-4868 [...] Customer Service Is More Than a Contact Form [...] [...] Customer Service Is More Than a Contact Form [...]

]]> By: Muu http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/#comment-4843 Muu Tue, 26 Jan 2010 21:15:43 +0000 http://computerandonlinesecurity.com/blog/?p=1949#comment-4843 Yeah, Yeah...... Yeah, Yeah……

]]> By: Ashley http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/#comment-4839 Ashley Sun, 24 Jan 2010 00:57:55 +0000 http://computerandonlinesecurity.com/blog/?p=1949#comment-4839 Hi Bill - We're looking to sell into Australia in the next year or so as part of our international expansion. And thanks for following up on your previous post and moving my comment on that one over. Hi Bill – We’re looking to sell into Australia in the next year or so as part of our international expansion. And thanks for following up on your previous post and moving my comment on that one over.

]]> By: Bill Hely http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/#comment-4837 Bill Hely Sat, 23 Jan 2010 06:06:14 +0000 http://computerandonlinesecurity.com/blog/?p=1949#comment-4837 Hi Ashley. I have moved your comment from the original article to this latest one which I think is a more appropriate location for your response. I think we have all learned something from the exercise, and I look forward to looking deeper into your service. Unfortunately it's going to be a little difficult for me to be hands-on as apparently you are not available in Australia yet. Any time-frame for that expansion? Hi Ashley.

I have moved your comment from the original article to this latest one which I think is a more appropriate location for your response.

I think we have all learned something from the exercise, and I look forward to looking deeper into your service. Unfortunately it’s going to be a little difficult for me to be hands-on as apparently you are not available in Australia yet. Any time-frame for that expansion?

]]> By: Customer Service is More Than a Contact Form | Bill Hely's "Computer & Online Security" http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/#comment-4836 Customer Service is More Than a Contact Form | Bill Hely's "Computer & Online Security" Sat, 23 Jan 2010 05:09:42 +0000 http://computerandonlinesecurity.com/blog/?p=1949#comment-4836 [...] long after my earlier article on customer service, in which I pointed the finger somewhat accusingly at one particular company, I received an e-mail [...] [...] long after my earlier article on customer service, in which I pointed the finger somewhat accusingly at one particular company, I received an e-mail [...]

]]> By: Ashley http://computerandonlinesecurity.com/blog/marketing/customer-service-is-more-than-a-contact-form/#comment-4835 Ashley Fri, 22 Jan 2010 00:57:04 +0000 http://computerandonlinesecurity.com/blog/?p=1949#comment-4835 Hi Bill – My name's Ashley, and I work at Absolute. Matt in our customer service department let me know that he had a great conversation with you the other day. Thank you for the feedback and suggestions on how this can be avoided in the future. I want to assure you that we're aware of the issues you raised and are working on a fix, so that what you experienced hopefully will never happen again. While I cannot speak to the individual cases in the reviews above, I want to assure you that they're not representative of our typical service. But you I don't expect you to take my word for it - your suggestion to post testimonials on our site is already in the works. In a few weeks you'll be able to see video of happy customers talking about how the service worked for them. Again, thank you for your feedback, and I hope with the changes we make you have a better impression of us in the future. Hi Bill – My name’s Ashley, and I work at Absolute. Matt in our customer service department let me know that he had a great conversation with you the other day. Thank you for the feedback and suggestions on how this can be avoided in the future. I want to assure you that we’re aware of the issues you raised and are working on a fix, so that what you experienced hopefully will never happen again.

While I cannot speak to the individual cases in the reviews above, I want to assure you that they’re not representative of our typical service. But you I don’t expect you to take my word for it – your suggestion to post testimonials on our site is already in the works. In a few weeks you’ll be able to see video of happy customers talking about how the service worked for them.

Again, thank you for your feedback, and I hope with the changes we make you have a better impression of us in the future.

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